http://omovo.org/2008/07/300-less/ Thinking Open. Thinking Mobile. Tue, 24 Jan 2012 15:59:49 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://omovo.org/2008/07/300-less/comment-page-1/#comment-20 Jeff Mon, 21 Jul 2008 20:33:08 +0000 http://omovo.org/?p=90#comment-20 After I got off the phone with Vodafone I actually said to Kim that the only thing I could really fault them for is that they didn't call me pro-actively to say there was a better plan available. However, since the rest of the experience was so simple, un-eventful, and they met my needs I found myself happy enough with the outcome. Albeit - I definitely agree - the pro-active approach would definitely be a very customer-friendly way of doing things. I still can't believe the 3-year contract aspect - it's practically a mortgage! After I got off the phone with Vodafone I actually said to Kim that the only thing I could really fault them for is that they didn’t call me pro-actively to say there was a better plan available. However, since the rest of the experience was so simple, un-eventful, and they met my needs I found myself happy enough with the outcome. Albeit – I definitely agree – the pro-active approach would definitely be a very customer-friendly way of doing things. I still can’t believe the 3-year contract aspect – it’s practically a mortgage!

]]> http://omovo.org/2008/07/300-less/comment-page-1/#comment-19 Michelle Mon, 21 Jul 2008 18:40:39 +0000 http://omovo.org/?p=90#comment-19 What drives me around the bend (along with paying too much for data plan - as a Canadian) is having to regularly call to re-negotiate to get the deals the advertise to NEW customers. Recently they lowered data plans at Rogers due to iPhone intro. . . instead of automatically lowering their current customers plans (which would have made hundreds of happy and loyal customers) we had to call and change our package (if of course, we weren't stuck in a ridiculous 3 year contract!) What drives me around the bend (along with paying too much for data plan – as a Canadian) is having to regularly call to re-negotiate to get the deals the advertise to NEW customers. Recently they lowered data plans at Rogers due to iPhone intro. . . instead of automatically lowering their current customers plans (which would have made hundreds of happy and loyal customers) we had to call and change our package (if of course, we weren’t stuck in a ridiculous 3 year contract!)

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